Comments on: PassPack Customer Support http://passpack.wordpress.com/2008/03/09/passpack-customer-support/ Keep up with Passpack News, find Help and browse through Articles and Resources. Fri, 25 Jul 2008 19:08:56 +0000 http://wordpress.org/?v=MU By: Tara http://passpack.wordpress.com/2008/03/09/passpack-customer-support/#comment-8925 Tara Mon, 17 Mar 2008 10:24:44 +0000 http://passpack.wordpress.com/?p=396#comment-8925 @srcasm Yes, ticket tracking in part of the plan. @David Thanks! I actually came to that conclusion after months of searching high and low - it looks like a great software. I was still a little on the fence, but your vote of confidence has fully convinced me. Ian should be very happy for customers like you, I'll let him know for sure. :) Cheers! Tara @srcasm
Yes, ticket tracking in part of the plan.

@David
Thanks! I actually came to that conclusion after months of searching high and low - it looks like a great software. I was still a little on the fence, but your vote of confidence has fully convinced me.

Ian should be very happy for customers like you, I’ll let
him know for sure. :)

Cheers!
Tara

]]> By: David Szpunar http://passpack.wordpress.com/2008/03/09/passpack-customer-support/#comment-8915 David Szpunar Mon, 17 Mar 2008 05:43:30 +0000 http://passpack.wordpress.com/?p=396#comment-8915 I'd like to suggest/recommend <a href="http://www.helpspot.com" rel="nofollow">HelpSpot</a> for support request tracking and forums/knowledgebook functions. This is based on our excellent experience with that software for our in-house helpdesk. I know other public site use them, I believe Twitter uses them even. It can be used for internal support and/or external support, and can be customized to most industries, and it has an excellent feature-rich API. And it's not expensive. Use what works best for you, but take a look and tell Ian (the guy behind UserScape/HelpSpot) that I recommended him to you :-) I’d like to suggest/recommend HelpSpot for support request tracking and forums/knowledgebook functions. This is based on our excellent experience with that software for our in-house helpdesk. I know other public site use them, I believe Twitter uses them even. It can be used for internal support and/or external support, and can be customized to most industries, and it has an excellent feature-rich API. And it’s not expensive.

Use what works best for you, but take a look and tell Ian (the guy behind UserScape/HelpSpot) that I recommended him to you :-)

]]> By: srcasm http://passpack.wordpress.com/2008/03/09/passpack-customer-support/#comment-8889 srcasm Mon, 10 Mar 2008 15:49:25 +0000 http://passpack.wordpress.com/?p=396#comment-8889 A user forum is always helpful. In addition, the support area would be great but please make sure that I can actually track my ticket online as well. I am not a big fan of support areas that only let me submit a ticket. The ability to see my past issues, responses as well as the ability for PassPack to use it to build a knowledge base is very helpful. A user forum is always helpful. In addition, the support area would be great but please make sure that I can actually track my ticket online as well. I am not a big fan of support areas that only let me submit a ticket.

The ability to see my past issues, responses as well as the ability for PassPack to use it to build a knowledge base is very helpful.

]]> By: Tara http://passpack.wordpress.com/2008/03/09/passpack-customer-support/#comment-8887 Tara Mon, 10 Mar 2008 10:43:29 +0000 http://passpack.wordpress.com/?p=396#comment-8887 @Reedy, @Nags Ok :) That's two votes for the user forum. Cheers! Tara @Reedy, @Nags
Ok :) That’s two votes for the user forum.

Cheers!
Tara

]]> By: Nags http://passpack.wordpress.com/2008/03/09/passpack-customer-support/#comment-8885 Nags Sun, 09 Mar 2008 22:27:54 +0000 http://passpack.wordpress.com/?p=396#comment-8885 I'd love to see a user forum! I’d love to see a user forum!

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