Category Archives: Maintenance

FIXED: “Incoherent Data” Message

Update: This issue is fixed.
We’ve received bug reports today about users creating a new account, but not being able to save their brand new packs. Upon pressing the Save All button, an “incoherent data” error was appearing.
I do not have more details yet as to the cause of the error, but I’ve been told [...]

Good Morning: Time to Change Your Button

For those of you who don’t know, Francesco and I are a husband and wife co-founder team.
We work a lot. “Always” might be the right word. Office hours are 10am to 8pm, then home for a quick dinner and back to work again. About 2am we hit the sack, exhausted. I usually need to read [...]

Notice: Firefox 3 beta 5

We’ve had a number of emails regarding the PassPack It! button being incompatible with the recent Firefox3 Beta 5 release.
Update: Read Corey’s solution in the comments.
Sorry, but we aren’t going to be able to fix this issue quite yet. In the past we’ve spent a lot of time trying to fix bugs in any [...]

Terms and Conditions Update

An error in the Terms and Conditions (TAC) was corrected - in your favor. Providing an email when registering for a PassPack account is entirely optional, yet the TAC was claiming it as mandatory.
This was incorrect. A working email is only needed in order to provide you with emergency support. We have corrected the error [...]

Wonky Blog?

Sorry folks, we’re having some intermittent problems with the blog. We’ve heard that various people across the globe have been having problems with wordpress.com blogs over the last couple of days.
I have faith the WordPress team will get it all fixed as soon as they can. In the meantime the PassPack blog may look wonky [...]

Maintenance Complete

Yesterday’s server maintenance is complete. All went well enough, though I’ve been told that the “under maintenance” page wasn’t actually being shown. We’ll check into that.
Now that PassPack is packing a little more punch, we’re ready to power up for a big year. So stay tuned…

Schedule Maintenance Feb.2

We are scheduling a period of maintenance overnight between Friday and Saturday which will last about 20 minutes.

PassPack Improvements

Yesterday’s big news was the free-for-now upgrade to premium accounts. Today let’s have a look at the other improvements made to the PassPack Beta 5.39.3 release.

Bugfix Alert

On November 7th & 8th we had a few emails from people having problems saving their packs. They were getting a “Server error. Operation failed” alert. We have found and fixed the issue.

PassPack Minor Updates

A couple of small changes: “remember me” improvement and CSV import changes.