Recently, we had an interesting hit on PassPack. We thought we’d share it with you since it touches on a really hot topic for security: spam.
Here at PassPack, we’ve recently welcomed some new employees, and while our home office is buzzing a little louder with their presence, so is the buzz on PassPack as part of their job is to read and respond to comments and questions we receive, as well as read what’s out there and, when appropriate, respond.
We call that “evangelism” (alla Guy Kawasaki), and its a pretty common way to educate and encourage people to use products and services in the web 2.0 world. We actually consider all of our happy users evangelists, and our employees are indeed both happy users.
Its a company mandate that whenever we do talk about PassPack, we identify ourselves as members of the PassPack team, to remain as transparent as possible, and we don’t go into random places to comment or post, and we never do so repeatedly. Rather, we do so when we’re taking part in a discussion on security or passwords.
We don’t believe in SPAMMING – infact, we know it sucks and its taking up more resources and time in people’s lives than ever before. So when we’re accused of it, we want to address it- we’re a company built on trust, we never want to lose that trust we have with you, our users.
To prevent PassPack from even accidentally spamming anyone, we actually keep track of every place we comment or post. It’s all logged into our internal support system. We get alerts when anyone out there is talking about PassPack or a related topic and we always check it out, and if its relevant to do so, leave a comment or even contact the blog owner directly. If not, we just make note and move on.
Since its our policy to be open about what we do here at PassPack, we wanted to share this with you and get your feedback – ALL feedback, whether good or bad. So talk to us… what do you think?