Welcome Message Issues Fixed

Yesterday, October 4, we found and fixed an issue with the Welcome Message which was introduced immediately following our recent migration to new servers.

In some cases, the Welcome Message was assigned an empty IP address. We believe this happened to any accounts (about 40) that set up a new IP address either during, or immediately following, the migration.

Yesterday, the issue was discovered and fixed. However as a follow-on effect, the Welcome Message was not properly showing in the Settings page, giving the impression that it had “disappeared” (thank you to the user who wrote into support to let us know). Indeed it had not disappeared, but was simply not being shown on-screen. This has now also been rectified.

I apologize for the hassle or concern this caused. Please let us know if you run into any issues or odd behavior with your Welcome Message and we’ll look into it right away.


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