Category Archives: Company & Product News

Violà. The New Blog

Ok folks, it’s ready. The Passpack blog has now officially moved to http://blog.passpack.com — you may have to update your RSS feed as well.

There are still a few of the most recent comments which need to be migrated over, but from now on, comments on passpack.wordpress.com are closed (I hope) and you may see some momentary wonkiness while I change the theme and CSS to “we’re closed”.

Thanks to…

Thank you for all the tips on migrating the wordpress installation. Adam, I’m still trying to get the redirect from wordpress.com set up… but I’m hopeful. Design-wise, Ali via Friendfeed gave a heads up that the sidebar was too chunky, so we got that slimmed down too now.

And thank to the folks behind the scenes, especially to Donato who kept this project rolling despite the fact that we kept pushing it back, and back, and back… sorry for the ulcer Donato [sheepish smile].

And last but not least: my co-designer, CSS slicer and theme guru Marco Giusti. Good job!

Triple Release: Help Center, Desktop & Simplifications

Happy New Year! Back from our holiday vacation and on a roll with triple release for you (gosh I love saying triple release).

1. Sparkly New Help Center

No more fumbling with support articles on the the blog. You’ve now got tons of help options to choose from, depending on what you need.

New Help Center

  • Knowledge Base
    Help articles galore — search it, or browse by topic. Articles are automatically fed into the Help link inside your Passpack account.
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  • Passpack It! Button Issues
    Problems using auto-login or training a website? Use this form to give us the link and what’s wrong. We’ll fix the sites as quickly as we can.
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  • Bugs & Known Issues
    You can use this form to report any errors you might encounter. If it’s a known issue, you’ll see a short description with a status update and possible workaround.
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  • Suggestions & Ideas
    Sending us feedback just got easier. You can use this form to tell us all your brilliant ideas. Or you can put in your vote for frequent feature requests – this helps us prioritize releases.
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  • Contact Support — when all else fails, just ask for help (though with all these other options, Dani may get a little lonely waiting for the support requests to come in).

Tell us what else you’d like to see in the Help Center – we’re all ears.

2. Passpack Desktop Update, Adobe Air 1.5

Some folks ran into a bug using Passpack desktop after the Adobe Air 1.5 update. We’ve got that fixed now, use the Check for update link in your Passpack Desktop, or click below to download now.

While we were at it, we also juiced up Tools > Clean Your Pack. It now also removes duplicate entries and orphaned tags (usually due to using backup/restore for manual synchronization) .

3. Simplified Getting Started

We’re trying to make it easier to get started with Passpack, so we ran a little test. That one test resulted in a lot of changes, some minor, some not. Here’s the list of what we’ve implemented so far:

  • Changed User ID & Pass to User ID & Password. (yes, we know it’s a pass phrase, but “password” is a standard that folks recognize).
  • The quality rating is optional when choosing the Password, replaced by a minimum number of characters. Same goes for the Packing Key… though we desperately beg folks to use a sentence.
  • We’ve built in a set of server-generated RSA keys for each new account. Explorer and slower computers/browsers were simply freezing up with client-side generation. Of course, privacy fanatics like myself can over-ride this with a client-side generation.
  • The email confirmation is sent out with a link. Big change in policy here, but the lack of link was apparently a major stumbling block for many.

That's All Folks (What? You expected MORE??)

Bonus Bug Fix

While we were at it, we also squashed a bug which was causing the application to not automatically lock up when inactive. Fixed.

Happy 2nd Birthday Passpack!

passpack_birthday_4001

December 12, 2008 marks the birthday of your favorite online password manager and mine – Passpack! We have come a long way in these 2 years and are planning to go much further…

What if no one even notices us? What if they notice us, and HATE us?

Does any of this sound familiar? If not, here is a glimpse back to memory lane – our Dec 12, 2006 blogpost announcing Passpack’s official launch. Oh the memories…

Well the good news is that you did notice us and so did a whole lot of other people along the way. And you don’t hate us after all : )

Passpack’s Baby (Beta) Pictures

What would a birthday be without the family showing off pictures of how much you’ve changed? Here is Passpack from when it was born.

baby-screenshot2

Thank you all again for your support and for watching Passpack grow and for growing with us. We’d love to hear comments from old and new users and maybe share some ‘Passpack Beta’ stories with us!

HAPPY BIRTHDAY PASSPACK!

Passpack Offline on USB, with Google Gears

Did you know you can carry Passpack Offline Version around with you on your USB? You can. Thanks to Firefox portable, some feedback from a Passpack user, and a quick research on making Google Gears portable.

Passpack Offline is built with Google Gears technology so you are (were : ) limited to using it only on computers where Google Gears had already been installed. This is less than ideal for folks who want to carry a copy of Passpack with them on a USB pen drive (of course, that’s why we built an online password manager… but I digress [wink]).

How To Make Passpack Offline Portable

If you want to put Passpack Offline Version onto your USB:

  1. Install Firefox portable on your USB keychain.
  2. Make Google Gears portable with portable Firefox (this is the key to the whole process!).
  3. Copy the Passpack folder (download zip here) from your PC and put it onto your USB.

That’s it!

You are all set. To you use Passpack Offline on your USB, go ahead and follow the same process as you normally would have on your own PC.

Adobe Air 1.5 Upgrade Issues

If you’ve upgraded to Adobe Air 1.5 recently and have tried saving new password entries to your Passpack Desktop, you may have encountered a few problems. We know this is an inconvenience to those of you who do want to upgrade Adobe Air — so we’re working on it. Thanks for your patience!

Inactive Buy Now Button – Fixed

Yesterday (Nov. 5) we received a bunch of emails about problems with the Buy Now button when trying to upgrade their accounts to Passpack Pro. It seems that when users clicked on the button, they weren’t able to make a purchase.

What Happened

Before releasing Pro to the public, we ran all of our own testing. For security purposes we had an IP block set up. This was not removed before going live and is the cause of why the Buy Now button wasn’t working properly.

It’s Been Fixed

We’ve deactivated the IP block and everything is set to go, so your Buy Now button should now take you to a 3 step payment process. Thanks for your patience. Going Pro is a bit bumpier than we’d thought : )

One More Issue

It also appears that Paypal is not immediately notifying us when a successful purchase has been made. This means that it could take up to 24 hours from when your purchase is made to when your account is actually upgraded (if not contact us here). We’re working on making the process more immediate but, until then thanks again for your patience.

We’re Out Of Beta, And Into Pro!

Corks are popping here at Passpack HQ! We’re officially out of Beta and we now have Passpack 1.0. with the first paid upgrade available: Pro.

We’ve said it before and we’ll say it again: there will always be a free version of Passpack, and that version is more than plenty for most users. However some of you really are Pro users. If you want to store more than 100 hundred passwords, save your bank and financial data, or if you want some other amazing features, now’s the time to upgrade to a Pro account.

What Pro Means

A Pro account gives you:

  • 1,000 password storage [instead of 100]
  • 30 disposable logins lasting for 3 months [instead of 3 lasting for 1 month]
  • 100 messages you can save as favorite, so they don’t expire after a week [instead of 5 messages]

Who Is a Pro Account For?

Anyone can upgrade, and we think that any user that is managing a huge number of passwords, accounts, relevant information, and those who need to share this information with their customers, relatives, friends, they may all love a PRO account’s facilities.

Pro accounts are starting at an introductory rate of €10 for the first year only. How long will this offer last?  Not forever : )

We’re In It Together

It is a fantastic goal we’ve reached – all of us together – the Passpack team and Passpack users. Thank you for your help and patience along the way!

So, we’re off to a new beginning now. I’d love to hear your thoughts.

*If you are interested in upgrading your current account, go to the NEW Accounts Tab in your Pack!