Tag Archives: passwordmanager

Inactive Buy Now Button – Fixed

Yesterday (Nov. 5) we received a bunch of emails about problems with the Buy Now button when trying to upgrade their accounts to Passpack Pro. It seems that when users clicked on the button, they weren’t able to make a purchase.

What Happened

Before releasing Pro to the public, we ran all of our own testing. For security purposes we had an IP block set up. This was not removed before going live and is the cause of why the Buy Now button wasn’t working properly.

It’s Been Fixed

We’ve deactivated the IP block and everything is set to go, so your Buy Now button should now take you to a 3 step payment process. Thanks for your patience. Going Pro is a bit bumpier than we’d thought : )

One More Issue

It also appears that Paypal is not immediately notifying us when a successful purchase has been made. This means that it could take up to 24 hours from when your purchase is made to when your account is actually upgraded (if not contact us here). We’re working on making the process more immediate but, until then thanks again for your patience.

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